INFOGRAPHIC:
It's easy to see why Business Email Compromise attacks work. Preventing them, however, is not so simple -- especially when attackers rely on cognitive biases. Distinguishing between genuine and fraudulent email communications is challenging enough -- and it's also only part of reducing BEC risk. Here are 8 BEC prevention tips for security leaders.
EZINE:
Artificial intelligence roles abound in the era of digitisation. In this handbook, focused on AI in the Asia-Pacific region, Computer Weekly looks at AI ethics, how to make it as a machine learning engineer, Accenture's push for tech talent and cyber security research lab advice.
PRODUCT LITERATURE:
The SAP Upgrade Assessment for SAP ERP service delivers the expert advice and assistance you need to upgrade to a new release of the SAP ERP application. Read this whitepaper to learn which of the four different options is right for you.
WHITE PAPER:
The question is no longer if your healthcare practice will make the transition to EHR, but when. Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum. This white paper presents strategies for avoiding common EHR implementation problems.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.
EZINE:
In April, the Philippines suffered its worst-ever government data breach, when personal information, including fingerprint data and passport information, belonging to around 70 million people, were compromised.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
WHITE PAPER:
Well-trained users are more productive and more successful in carrying out their roles. This whitepaper looks at what companies can do to build custom training and documentation.
