PODCAST:
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.
SOFTWARE DEMO:
SOA is a business-driven IT approach that supports integrating a business as linked, repeatable business tasks, or services, but pursuing SOA on an ad-hoc scattered basis can dramatically reduce its benefits.
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
ESSENTIAL GUIDE:
This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated.
WHITE PAPER:
Learn how industry leaders such as the companies profiled in this study are using Lean Six Sigma approaches to enable significant innovation opportunities that have far-reaching impacts on their businesses.
RESOURCE CENTER:
See how the SAP CRM Rapid Deployment Solution – helps organizations to get essential CRM capabilities, quickly at an affordable price and provides customers options to grow as their businesses grow
WHITE PAPER:
Investing in the right IT platform and end-to-end business processes enables companies to simplify the IT landscape and reduce total it cost.
PRESENTATION TRANSCRIPT:
LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL
WHITE PAPER:
To remain competitive as industry boundaries blur, telecom providers recognize the need for new business models and other capabilities beyond their traditional strengths, learn more by downloading this IBM white paper.
WHITE PAPER:
In today's ever-changing times,innovation in business models is a success differentiator for CEOs,as we learned from the IBM 2006 Global CEO Study.
