ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
EGUIDE:
This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.
CASE STUDY:
Stratus needed to address 3 key needs: Salesforce.com integration; user access through a familiar Outlook interface; and full self-service visibility for salespeople. The SpringCM Contract Accelerator for Salesforce.com enables Stratus' sales teams to collaborate, share best practices and to streamline contract negotiation and approval processes.
WHITE PAPER:
CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
CASE STUDY:
Read this case study to learn how this large European shipping company integrated an Intermec Imaging Solution and estimates an annual saving of 25,000 hours on the vehicle logistics work flow. Additional savings are estimated for improving the accuracy of the VIN reading and record keeping.
WHITE PAPER:
Rapid Application Development (RAD) Tools have become the best way for businesses to incorporate agility into their application development projects. This paper examines the FileMaker Platform and how it offers certain advantages over tools that use more traditional methodologies such as Oracle, Microsoft SQL Server, MySQL, and Salesforce.com.
WHITE PAPER:
Learn the limitations of fax implementations and how to overcome them, problems with document creation and delivery, and factors to consider if you decide to use a third party.
WHITE PAPER:
Reference data is the lifeblood of an organization but inconsistencies can lead to inefficient processes and inaccurate analytics. Master reference data makes operational data more accurate, simplifies synchronization and migration projects and improves MDM effectiveness. Learn some key considerations for creating a reference data master.
WHITE PAPER:
This whitepaper dives into 5 of the most common reasons why project leaders hate their project management tool and what can be done to fix it.
WHITE PAPER:
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
