OC24 White Papers

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Top Unified Communications Trends for Midsize Businesses sponsored by Cisco WHITE PAPER: This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world. Posted: 01 Apr 2014 \| Published: 31 Jan 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Systems \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Remote Offices \| Remote Users \| Unified Messaging \| Unified Messaging Systems

UC&C Technology Adoption Leads to Increased Business Value sponsored by Cisco WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies. Posted: 02 Apr 2014 \| Published: 31 Jul 2013 TOPICS: Business Intelligence \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Customer Interaction Services \| Customer Satisfaction \| Enterprise \| IT Departments \| IT Spending \| Productivity \| Project Management \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems \| VoIP

The Proven Financial Benefits of SIP Trunk Consolidation sponsored by Siemens Enterprise Communications WHITE PAPER: In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution. Posted: 22 Sep 2010 \| Published: 22 Sep 2010 TOPICS: CIOs \| Communications Networks \| Communications Systems \| Cost Benefit Analysis \| ROI \| SIP

Transforming your Contact Center…”SIP-ly” Stated sponsored by AT&T Corp WHITE PAPER: Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure. Posted: 21 Sep 2011 \| Published: 21 Sep 2011 TOPICS: Communications Networks \| Communications Systems \| IP Networks \| IP Services \| IP Telephony \| Network Configuration Management \| Network Infrastructure \| Network Management \| Network Performance \| Networking \| SIP \| Unified Messaging \| Unified Messaging Systems \| VoIP

Getting Mobile Collaboration Right sponsored by Avaya WHITE PAPER: This valuable guide offers information and advice to help you prepare and build an intelligent mobile collaboration strategy. Posted: 19 Jun 2013 \| Published: 19 Jun 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| Mobile Device Management \| Mobile Workers \| Real Time Conferencing Software \| Smart Phones \| Tablet PC \| Teleconferences \| Videoconferences \| Videoconferencing Software

Unified Communications Management Before and After Deployment sponsored by Nectar Corp WHITE PAPER: A successful UC rollout should test voice performance -- and video, if applicable -- before and after deployment. In this expert e-guide, Irwin Lazar of Nemertes Research, explains how organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment. Posted: 21 Feb 2017 \| Published: 17 Feb 2017 TOPICS: Communications Hardware \| Communications Networks \| Communications Systems

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Prepare Your Enterprise for the Mobile Revolution: Boost the Bottom Line with Mobile UC sponsored by Avaya WHITE PAPER: This white paper will highlight the changes in the mobile workplace; outline the benefits of unified communications and Fixed-Mobile Convergence for mobile workers; identify the key market trends and business challenges IT managers must pay attention to and offer best practices for choosing a solution that will deliver clear ROI. Posted: 22 Sep 2011 \| Published: 22 Sep 2011 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Network Architectures \| Network Management \| Networking \| Unified Messaging

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation? sponsored by Dell EMC and Intel® WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject. Posted: 07 Mar 2017 \| Published: 06 Mar 2017 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Hybrid clouds \| IT Infrastructure \| IT Management \| IT Systems \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

Evaluating the Total Costs of a Unified Communications Solution sponsored by Cisco WHITE PAPER: Discover the top recommendations for selecting a UC solution that fits the needs of your business. Learn how to weigh the most important factors and assess the TCO of your UC solution. Posted: 17 Jul 2013 \| Published: 17 Jul 2013 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems