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This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
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The following white paper explores a dashboard engine that allows organizations to create exception information-driven applications in a code-free, replicable, and maintainable manner. Read on to learn more.
WHITE PAPER:
Learn how you can improve usage of the tools you already have while streamlining software development and delivery. Explore how you can overcome collaboration problems using software lifecycle integration, which enables you to connect all software development and delivery tools, synchronize information across disciplines, and more.
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In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
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This paper provides a detailed description of injection vulnerabilities, discusses how they present themselves to both end users and software developers, and explains mitigation strategies to help resolve the various types of injection attacks.
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One of the most promising paths to virtualization continues to be a software-defined data center (SDDC). A SDDC gives your organization access to the benefits of the private cloud while also delivering a unified configuration of applications, resources, and infrastructure. Read OVHcloud’s white paper to better understand the basics of the SDDC now.
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Access this white paper to find out the perfect recipe for a modern sales strategy, and how process automation and social media can gracefully integrate in the cloud.
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Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
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This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
